Order Tracking After logging into your account, scroll down to the Order Tracking section. Find the order you’d like to track and click the "View" icon to bring up all of the information about this order. If your order has already shipped, you can follow the link to track its progress and see the estimated delivery date.
If you are having difficulty finding a past order or tracking a current one, please don’t hesitate to contact a member of our Customer Service Team or call toll-free (866) 802-8707. *Business days are defined as Monday through Friday, excluding holidays.
Shipping Times Currently, California Palms ships out your order within 24 hours on nearly all of our orders. While we cannot guarantee the arrival date of your shipment, orders placed by 2:30 pm PST on any business day* usually ship on the same day, assuming payment confirmation and item availability. Orders placed after 2:30pm PST will be shipped the next business day. For special orders such as customized products, ship times will vary upon products. More specific shipping times will be stated on the item page or by the product specialist assisting you.
Delivery Times Most of our orders are shipped right away and will be delivered to your home or business within 3-7 working business* days. *Business days are defined as Monday through Friday, excluding holidays.
Back Orders Unavailable items will be placed on back order while the remainder of your order will be shipped. Sales Tax Sales tax is required for orders shipped within the state of California. All orders shipped within the state of California will be charged 9.75% sales tax.
Cancellations: Due to the efficiency of our delivery system, it is often difficult to cancel an order. Therefore, once an order has been shipped it cannot be cancelled. However, if your order has not yet shipped please contact California Palms Customer Service Team immediately by phone at (866) 802-8707 and we will do our best to cancel your order. Please have the following information ready when calling our offices:
- Your Full Name
- Your Phone Number
- Your email address
- Any comments you would like to make upon cancellation
Where do we Ship? California Palms website is operated within the continental United States for customers within the United States and therefore does not ship or bill to international addresses. California Palms delivers to street addresses (not P.O. Boxes or APO/FPO) in the continental United States only.